OUR APPROACH

Technology

Information technology is a key component of our success and we embrace and integrate its use in all clinical and business operations. We offer unique systems such as an internal employee portal and sophisticated EMR system. This system allows for comprehensive management, clinical record tracking and in-depth analytics to validate organizational and clinical care decisions.

Customer Satisfaction

You won’t know what your customers are thinking until you ask them. We use online satisfaction tools for patients and their Physicians. This ensures we gather feedback and take meaningful actions to always meet their needs.

Evidence-based Practice

We achieve superior patient outcomes because all of our clinicians embrace research-validated treatment, and receive routine feedback about their performance.

Clinical Programming

We believe clinical programming needs to actively involve the key team players who will affect the patient. Our therapists meet with physicians and medical partners to make sure we are in alignment with providing the best possible care.

Employee Recruitment and Satisfaction

At interview time, we make sure potential employees are fully vested in the success of our company. In turn, UP Rehab Services employees are given the opportunities they need to pursue their career goals. This allows personal and organizational success to exist in balance.

Our Statement of Mission & Identity

Founded firmly on the adherence to our core values of kindness, compassion and integrity, UP Rehab Services is unique in our commitment of local partnerships that strengthen our communities, our network of health and economic fabric through leadership, moral courage and commitment to the common good for all.

We are grateful caregivers

We are inspired by the lives we touch every day. We strive for continuous improvement while modeling humane virtues of compassion, generosity and selflessness. We will always provide the highest quality of care and service to our patients utilizing measurable outcomes to guide our treatment practices.

We are loyal to our Employees, Communities and Partners

Our employees and their families are considered first in every decision we make. Their wellbeing is our leading concern. We are attentive to our employees changing circumstances, supportive of personal goals and understanding of the balance between work and family.

We strive to have a positive impact through donations and involvement in the support of our Upper Peninsula communities, making every effort to support/utilize local businesses throughout our operations.

We are an honest, respected, conscientious partner with a steadfast belief in doing the best job every day. Our partner contracts establish mutual benefit and trusted relationships. We will always look out for the best interest of our partners to ensure equitable agreements. We make investments as necessary to ensure obligations are met in a cost effective manner. We are fiscally responsible and do not sacrifice quality while providing our partners with the most advanced Rehab Services.

TECHNOLOGY

We understand that utilizing today’s technology is the key to doing good business and providing excellent customer service.

Net Health System

Working with software like Net Health EMR solutions, we are able to maximize both business and clinical success. We are able to simplify and automate tasks and workflows, alleviating the time demands and stress of operational and administrative processes, leaving more time and energy to focus on quality patient care.

Theralead

Theralead is a web-based solution that connects information from the patient, to the physician, and then on to the therapist. With this software, we have the ability to improve communities by providing patient-driven healthcare solutions at low cost. This also gives us the upper hand when competing in a private market.

PATIENT REVIEWS

“This is the only place I will go for rehabilitation. I’ve been here several times, and I have had excellent results. They treat you like family. The entire staff seems to enjoy what they do, and they are fun and upbeat. I recommend UP Rehab Services to anyone!” – Negaunee Resident

“I’ve been going here for the last 2 years and I can’t tell you one time I wasn’t pleased. I would call this place family. They are all amazing from the beautiful women in the front to the therapy team. Not only do they know their jobs – but they care. Just an amazing team of people to help me!”

– Marquette Resident

“My hand therapist knew me by my name and always greets me warmly. She is very well organized with any needed paperwork and my therapy equipment. The clinic is immaculate. Very clean. My therapist has a very thorough understanding of anatomy and injury effects and most importantly rehab exercises to regain full function. She knows how to convey her knowledge in a manner that I could understand. I could not be happier with my progress under her guidance. She made going to therapy very enjoyable. Thank you UP Rehab Services!” – Escanaba Resident

“The therapy clinic was close to home. My therapist was a miracle worker. I could hardly walk when I started – I had pain, and I was limping. Now, I can walk upright without pain, I have more energy, and much improved movement. Thank you for helping me get my life back! – Gwinn Resident

Aquatic/Pool Therapy extremely beneficial for me. Everyone there is very pleasant to work with. I appreciate your assistance with my recovery.

Very supporting and encouraging. Enjoyed everyone-all staff and therapists. Pool was very helpful-great therapy tool! Glad you have one.

Fantastic job! Thank you for getting me moving again! Communication word of mouth and professional contacts factored my influence to choose UP Rehab Services

-Kingsford Resident

The care and comfort of this facility helped to keep me comfortable. When I would be in pain the therapist taking care of me took care and made sure I was comfortable even though I was challenged to keep me going.

I was so happy with the results of the treatment. My therapist knew right what to do all the time. I’ve dealt with this for 4 years and its the best its ever been. I am extremely thankful

Outstanding Staff and Excellent Facility. Clean and Professional!

–Marquette/Sports Resident

Would not go any place else if at all possible. All aspect of care and professionalism was outstanding!

-Sawyer Resident

Everyone here is very nice and understanding. A great place to come to help overcome physical issues! You guys are awesome! I would recommend the rehab dept to anyone. The physical therapy dept was very efficient and helpful. See ya again!

–Munising Resident

Hard to improve on the excellent care and wonderful people. I was blessed. It was great to be here, they helped me out with my neck and now I have no pain. Outstanding/Helpful/Friendly Staff!

–Baraga Resident

You have the most caring therapists I have ever met – they are kind, considerate and know when to set the bar higher – all of your employees and staff work very hard to keep the patients upbeat, healthy, and clean. You have a good reputation in the area and since being there, it has been earned!

PARTNERSHIPS

The dramatic success of UP Rehab Services, a company locally-owned, has a common denominator - providing value to our patients, hospitals, nursing centers, outpatient clinics and the communities we serve. Building great relationships that lead to - satisfied patients, unmatched outcomes, physician relationships, employees with rewarding careers and business success is what we do everyday.

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