OUR APPROACH
Technology
Information technology is a key component of our success and we embrace and integrate its use in all clinical and business operations. We offer unique systems such as an internal employee portal and sophisticated EMR system. This system allows for comprehensive management, clinical record tracking and in-depth analytics to validate organizational and clinical care decisions.
Customer Satisfaction
You won’t know what your customers are thinking until you ask them. We use online satisfaction tools for patients and their Physicians. This ensures we gather feedback and take meaningful actions to always meet their needs.
Evidence-based Practice
We achieve superior patient outcomes because all of our clinicians embrace research-validated treatment, and receive routine feedback about their performance.
Clinical Programming
We believe clinical programming needs to actively involve the key team players who will affect the patient. Our therapists meet with physicians and medical partners to make sure we are in alignment with providing the best possible care.
Employee Recruitment and Satisfaction
At interview time, we make sure potential employees are fully vested in the success of our company. In turn, UP Rehab Services employees are given the opportunities they need to pursue their career goals. This allows personal and organizational success to exist in balance.
Our Statement of Mission & Identity
Founded firmly on the adherence to our core values of kindness, compassion and integrity, UP Rehab Services is unique in our commitment of local partnerships that strengthen our communities, our network of health and economic fabric through leadership, moral courage and commitment to the common good for all.
We are grateful caregivers
We are inspired by the lives we touch every day. We strive for continuous improvement while modeling humane virtues of compassion, generosity and selflessness. We will always provide the highest quality of care and service to our patients utilizing measurable outcomes to guide our treatment practices.
We are loyal to our Employees, Communities and Partners
Our employees and their families are considered first in every decision we make. Their wellbeing is our leading concern. We are attentive to our employees changing circumstances, supportive of personal goals and understanding of the balance between work and family.
We strive to have a positive impact through donations and involvement in the support of our Upper Peninsula communities, making every effort to support/utilize local businesses throughout our operations.
We are an honest, respected, conscientious partner with a steadfast belief in doing the best job every day. Our partner contracts establish mutual benefit and trusted relationships. We will always look out for the best interest of our partners to ensure equitable agreements. We make investments as necessary to ensure obligations are met in a cost effective manner. We are fiscally responsible and do not sacrifice quality while providing our partners with the most advanced Rehab Services.
TECHNOLOGY
We understand that utilizing today’s technology is the key to doing good business and providing excellent customer service.
Net Health System
Working with software like Net Health EMR solutions, we are able to maximize both business and clinical success. We are able to simplify and automate tasks and workflows, alleviating the time demands and stress of operational and administrative processes, leaving more time and energy to focus on quality patient care.
Theralead
Theralead is a web-based solution that connects information from the patient, to the physician, and then on to the therapist. With this software, we have the ability to improve communities by providing patient-driven healthcare solutions at low cost. This also gives us the upper hand when competing in a private market.
PARTNERSHIPS
The dramatic success of UP Rehab Services, a company locally-owned, has a common denominator - providing value to our patients, hospitals, nursing centers, outpatient clinics and the communities we serve. Building great relationships that lead to - satisfied patients, unmatched outcomes, physician relationships, employees with rewarding careers and business success is what we do everyday.
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